Dispute Resolution Specialist - 6 month contract

Job Description As a Dispute Resolution Specialist, you'll be at the forefront of complaint resolution, helping consumers and financial firms work towards fair outcomes. You'll: Review and assess complaints. Speak directly with consumers and financial firms to understand concerns and gather information. Facilitate discussions and negotiations to support early resolution. Manage key early case activities, including initial contact, information exchange and negotiation. Apply AFCA's complaint res…