Service Relationship Manager - Sydney/Melbourne
Fortinet · Sydney, Sydney Region
Full-time
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Job description
Description Location: Australia (Sydney, Melbourne) The Service Relationship Manager (SRM) serves as the strategic advisor and primary service relationship owner for Fortinet's most strategic and complex customers. Acting as the customer's trusted advocate, the SRM is accountable for driving customer success, maximizing value from Advanced Support services, managing operational and relationship risks, leading critical escalations, and ensuring customers achieve their desired business and securi…